Ervaring bij 0900 Dentist

“Very bad experience”

Hello! My name is Elena and I want to share an incident with you. Do you have a dentist? Not? Well, here's what happened to me. I have been in the Netherlands for 6 years. Expat. I went to a dental office, 0900 Dentist, and had an unpleasant experience. The promises and the result was totally different. In the Netherlands, the prices of dental work are regulated by the state. When I told the doctor that it is not what he promised and that I am ready to return his work and all I want is my money back. He refused me. But he said he could give me some of the money. The part he wanted to give back to me was less than half. More like the inflated half of the bill. I figured I wouldn't just write a comment on their site, I'd go the legal route. I searched a lot for ways to get justice. So the procedure is as follows -
You try to solve it with the doctor.
If you haven't solved it - you file a complaint with the KNMT ( Reglement Klachtenregeling KNMT ), where a complaints officer tries to mediate the problem.
If it has not been resolved - you write to SGIM (Stichting Geschilleninstantie Mondzorg), report the situation, attach the complaint officer's response and wait for them to send you a response.
After you have received the appointment for the hearing of the complaint, you introduce yourself and retell the incident, answer questions or contradict the dentist if you do not agree with him.
After that you wait for the decision of the SGIM commission and it is possible to win.
For me, the procedure lasted from the filing of the complaint in March 2023, the commission meeting in December, the result received in January 2024. Yes, I received my money, but more than that, I received satisfaction that I was not left with frustration.

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